These terms and conditions (the "terms") are the terms on which this website https://www.luciaproject.com (the "website"). These terms also contain very important information regarding Your rights and obligations, as well as conditions, limitations and exclusions that might apply to you. Please read these terms carefully before using our website and print off a copy or save a copy for future reference.

By using or accessing our website, using our services or purchasing a product or gift card, you agree to be legally bound by these terms as they apply to your use of or access to our website, your use of our services, and your purchase of a product and/or gift card.

If you do not wish to be bound by these terms, then please refrain from using our website. We may also amend these terms from time to time, so please make sure you have seen the latest version. 

When you purchase a product, your purchase is subject to additional terms and conditions, which will be notified to you when you follow the ordering procedures set out on the relevant order page. When you purchase a gift card, your purchase is subject to additional terms and conditions, which will be notified to you when you purchase the gift card and which are contained on the back of the gift card.

Nothing in these terms or any statement appearing on our website affects your statutory legal rights under applicable law to the extent as such rights cannot be lawfully limited or excluded.

Last Updated: March 16th, 2025

Information About Us

The Lucia Project LLC, a company registered in the United States and our registered address is 548 Market St PMB 433314, San Francisco, California 94104-5401, United States.

If you have any questions, complaints or comments on this website or the order process, then you may contact us on info@luciaproject.com or by post to the Lucia Project, 548 Market St PMB 433314, San Francisco, California 94104-5401, United States.

Some products may be subject to age restrictions, which we will inform you of on the website or at the time of purchase.

We warrant that on delivery, the products should be the following:

• Conform in all material respects with their description;
• Be free from material defects in design, material and workmanship; and
• Be fit for any purpose held out by us on our website.

We shall, at our option, repair or replace the defective products, or refund the price of the defective products in full.

Replacement: These terms shall apply to any repaired or replacement products supplied by us (Lucia Project).

Orders: We are entitled to refuse any order placed by you. Your order is accepted only when we confirm acceptance to you by online electronic means ('Confirmation') to the email address you have given us on ordering. We will use reasonable endeavors to deliver your order by the date set out in the confirmation. We may amend any errors in pricing referred to on the website and we will contact you in writing if this happens.

Products: To cancel your order for products after it has been dispatched to you, you will need to follow the “Returns Policy”. Please note that any Lucia Project products purchased at a third-party store cannot be returned or refunded by Lucia Project. To return your products, please refer directly to the website of the supplier through which you bought the products from for their returns policy.

Information You Provide

The following applies to any information you provide to us, for example during any registration or ordering process. You must also read Our Privacy Policy, which contains important information about the use of your personal information and other information regarding Your privacy.

You authorise us to use, store or otherwise process any personal information that relates to and identifies You, including, but not limited, to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy products through our website, then we may collect information about Your buying behaviour. And if You send us personal correspondence such as emails or letters, then We may collect this information into a file specific to you.

You must ensure that the personal information you provide is accurate and complete, and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.

If You would like to review or modify any part of your personal information, you should email us at info@luciaproject.com.

Security

You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorized use of them or any other breach of security regarding our website that comes to your attention. We have the right to suspend your account or to disable any username or password at any time if we believe you have failed to comply with these terms or for security and maintenance reasons.

Copyright

Your use of our website and its contents grants no rights to you in relation to our intellectual property rights, including, without limitation, trademarks or right to any designs, logos, graphics, photographs, animations, videos and text, or the intellectual property of third parties in relation to content appearing on our website.

You may not copy, reproduce, republish, download, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the content or materials on the website other than for your own personal use.

Any use other than that permitted above may only be undertaken with our prior express authorization.

By submitting information, text, photos, graphics or other content to us via our website, You grant us a right to use such materials at our own discretion, including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from our website.

Linking And Use Of Cookies

As a result of viewing our website, we may log certain information about you by using cookies. Cookies are small files that are stored on the hard drive of your computer. We may use cookies to:

• Measure the number of visitors to our website;
• See how visitors navigate our website and to see which resources they access;
• See what visitors' buying behaviors are to allow us to see the latest buying trends; 
• And see information about visitors' internet connections and the equipment used to access our website.

The information we collect using cookies does not identify You personally. For example, it does not identify your email address. It may include the IP address and/ or the domain name of the computer you use. You should be aware that this information might therefore also identify (i) the company you work for (if you access our website from your place of work), or (ii) your internet service provider. It may also identify information about your computer, for example your operating system and browser type.

If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive, or to block all cookies, or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie. 

Your Use Of The Website

You agree that in using our website, you will not:

• Use our website in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;
• Use our website in any way that interrupts, damages, impairs or renders the website less efficient;
• Use our website for any purpose other than your personal us;
• Email, transmit or otherwise disseminate any content which is defamatory, obscene, in breach of copyright, vulgar or indecent or may have the effect of being harassing; threatening, abusive or hateful, or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
• Advertise or promote third-party or your own products or services including by way of the distribution of 'spam' email;
• Transfer files that contain viruses, trojans or other harmful programs; or
• Access or attempt to access the accounts of other users or to penetrate or attempt to penetrate our website security measures.

We reserve the right to suspend, restrict or terminate your access to our website at any time without notice at our discretion if we have reasonable grounds to believe you have breached any of the restrictions above.

You will comply with the restrictions on your use of the website as set out in these terms; and

in relation to any material submitted to or posted on the website. You have the right to do so and have obtained all necessary licences and or approvals.

Availability Of Our Website And Website Content

We will try to make our website available, but cannot guarantee that our website will operate continuously or without interruptions or be error-free, and can accept no liability for its unavailability.

Access to our website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

Unless we state otherwise, all content published on the website is presented solely for your private, personal and non-commercial use. While we do always try to ensure that the website is accurate and up to date, We make no representations, warranties or guarantees, whether expressed or implied, that the content on our website is accurate, complete or up to date. We cannot accept any liability or responsibility for any loss that may arise from reliance on material on the website, whether it is our material or material posted by a third party (e.g. reviews, testimonials and comments).

When Using the Website on Your mobile, laptop or desktop device ("Device"), You acknowledge and agree that You are responsible for (i) maintaining continuous internet access for your device through a Wi-Fi or LTE data communication network and (ii) any internet connection and telecommunications fees and charges that you incur. 

We are not responsible for the operation of your device. You are responsible for ensuring the system functions of your device are in working order when accessing the website, including, but not limited to, screen display operation features of your device.

Liability

To the maximum extent legally permitted, Our liability (whether for negligence, breach of contract, misrepresentation (except, if fraudulent) or otherwise) shall be limited in aggregate to the net payment to us from you for the product concerned, and in respect of any single occurrence or series of occurrences We shall not under any circumstances be liable for:

• Incidental, indirect, or consequential damages; or loss of income, revenue, business, contracts, data, goodwill or savings.

Nothing in these terms shall exclude or limit our liability for fraud or fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence by our employees or authorised representatives, or any other liability that cannot be legally excluded.

All content and services on our website are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty (whether express or implied) in respect of Our website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the website. 

We do not accept liability for damage to your computer system or loss of data that results from your use of the website. We do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy Your particular requirements for the accuracy of data input and output. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website.

Alterations

To the fullest extent permitted under applicable law, We may alter these terms from time to time and post the new version on our website, following which all use of our website will be governed by that version. You will be deemed to have accepted any such changes by Your use of our website from such time. You must check the terms and conditions on our website regularly.

Notices

All notices shall be given to us via email at info@luciaproject.com.

Notice will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three days after the date of posting.